Help writing consumer complaint letter????

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I am currently in a dispute with the finace company with whom I have a car loan. Back in Dec. they sent a letter stating they never recieved my Nov. payment. Since I had a copy of the money order stub, I wrote them a letter indicating m.o.#, date purchased and the amount, and asked that they please review their records. In the mean time I called the m.o. company to see if it was possible to get a copy. Their records indicate it was cashed on Nov. 13th. Meanwhile the finace company is hounding me for payment, as I am waiting for the copy to prove that they cashed it. So when I recieve proof of deposit, I want to send them a letter to request they update my account, remove any finance charges & credit me the $15 for the m.o. trace. I would also like them to send me proof that they have done so. So any advice on how to write an effective letter that will get results. Are they even under obligation to do so, as technically it was their error?? Help!!!

Help writing consumer complaint letter????

Date_____

To: _____ (name of co)

From: _____________

I am writing regarding acct # _____. I made the payment and I have proof that it was cashed on Nov. 13, 2007 (see attached).

Please re-check your records and update my account. I do not want my credit affected because of this oversight that was clearly not my fault. Payment was sent ON TIME and it was overlooked by someone on your end.

Please credit me for any finance charges and fix any issues that this may have caused me. Thank you. Please send me in writing a letter that you received this and have corrected the problems.

Thank you!

Sincerely,

_______

Help writing consumer complaint letter????

you can file a complaint with the Federal Trade Commission, and Better Business Bureau

Help writing consumer complaint letter????

The first step is file a complaint w/ the BBB in your state. www.BBB.org , they have a specific form for you to fill out. If that doesn't work or in addition to that you should use that form as a guide for your letter. Make sure you include all names, #'s and address' in your letter to them and send it certified w/ return rcpt.

Good luck!



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