Has anyone ever heard of a mortgage company withholding your payoff balance for 7-10 business days?
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We are in the process of selling our home and recently found a buyer relocating from CA. to KS. with a closing date of Feb 7th. When we called Citi Residential Lending (where our home loan is thru) we were told that we would have to make a request in writing and it would take 7-10 days. The title company faxed a signed request and 3 days later we still can't get anyone from Citi to verify the request is in process. Based on previous experience of selling a home - I was able to get my payoff balance immediately upon request - not a 7 day waiting period. And don't even get me started about how rude Citi has been - not only to us but the TITLE company who is sending them the check. We have contacted the Better Business Bureau & the Kansas State Attorney General & the Kansas Banking Commisioner (who Citi falls under) no help! Any suggestions???? or comments would be appreciated!
Has anyone ever heard of a mortgage company withholding your payoff balance for 7-10 business days?usually you get it by fax right away. Apparently they don't want you to pay it off. There should be an agency in charge of Mortgage Companies. That is who you need to contact.
Has anyone ever heard of a mortgage company withholding your payoff balance for 7-10 business days?I guess that is citibank's policy - to take a long time.
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