I'm in a CHEX SYSTEMS nightmare!?
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I'm wondering if this has happened to anyone and how you resolved it. The bank that my husband has his auto loan through mistakenly flagged him in Chex Systems. This resulted in our joint checking AND savings account through another bank to be frozen and flagged for closing. We have documentation from the auto loan people that this was indeed a mistake and that letter was faxed to my bank. They still will not reinstate our accounts unless we have a letter from Chex Systems that backs this up. The crappy thing is that it is virtually impossible to get a live person at Chex Systems and meanwhile we have no access to our money. This is going on week two of this nightmare with no end in sight. I faxed letters to my bank, the bank that my husband's auto loan is through and Chex Systems requesting that this be resolved. Is there anything else I can do? Is there any legal recourse we can seek since this was done in error?
I'm in a CHEX SYSTEMS nightmare!?The loan company who mistakenly created the error is responsible for contacting chex systems.
The bank is just waiting on Chex systems confirmation.
The bad thing is that Chex systems is not consumer friendly...they work for banks and lenders, not consumers.
The letter from the loan company saying it was a mistake is not enough for the bank....again, they need confirmation from Chex systems...and that will only come when the loan company contacts Chex systems.
Some banks only download the Chex systems database once a week for compairison.
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