If I am unhappy with my lender after I have consolidated my student loans, can I choose another comp
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My lender double drafted a student loan payment in October and left me with an overdraft fee and now a closed bank account. I have been trying for months to get the lender to refund the unauthorized autodraft and the overdraft fee. The lender admits fault and repeatedly gives me a timeline for resolution, but my faxes keep getting passed off and/or lost--leaving me explaining the confusing situation to a new rep and a new manager each time I call in. Even if this gets resolved, I no longer wish to do business with this lender. If I am not happy with the customer service of this company, can I take my business elsewhere, or do I have to take out a new student loan just so I can re-consolidate with a new lender?
If I am unhappy with my lender after I have consolidated my student loans, can I choose another company?As a customer service rep, I am sorry to hear about your frustration regarding your student loans. Since I am not at work right now, I can speak my mind and give my personal opinion. You may want to become acquainted with the Better Business Bureau if you have not thought about that before. Allow me to introduce you (see links below). You may want to consider filing a complaint with the Better Business Bureau. You would have to explain the details in detail (literally), but you would get your problem resolved promptly. If you have the proof (receipts, invoices, etc.) to show that the bank completed a double transaction, they will request that for resolution purposes. If the bank is doing this to you, it's highly likely that there are other customers that have experienced similar frustrations. Sure, there are periods of time when companies get busy and you may not get the immediate answer that you want, but reasonably, something should have happened within two weeks or so. You had stated that your loan payment was in October. This is now January...they should be getting a move-on AND I don't blame you for wanting to take your business elsewhere. Try one of the links below for additional contact information.
If I am unhappy with my lender after I have consolidated my student loans, can I choose another company?dont try the bbb they are just their to get membership fees go to the gov. direct loans even if you are a single lender they will take your loans. and about the money you got taxed it happens
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